FAQs
Coronavirus information for our customers
Our Tintagel Store
Is the shop still open?
Our shop is now open. We have introduced social distancing and hygiene procedures to make sure you can shop in comfort and safety.
We will safely welcome you on arrival.
We’re limiting the number of people in each shop at a time with safe queuing.
Please ensure you wear a mask while shopping.
In our shops we’ve introduced protection measures such as screens, social distancing and hand sanitiser to keep everyone safe.
Please try to pay by card where possible.
Will the opening hours remain the same?
Our shop opening hours may change. See below for our current winter opening hours.
Winter Opening Hours
Monday - Sunday - 11.00am to 4.00pm
Online Orders & Deliveries
Can I still place an order online for delivery?
Yes. We are following the advice of Public Health England and are still making deliveries for online orders.
Should I be concerned about taking delivery of a parcel and what measures have DPD or Fedex put in place?
Both DPD and Fedex have updated the way they deliver signed-for parcels.
With immediate effect, they will no longer ask customers to sign their handheld units and instead their drivers will sign it on their behalf. They will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.
With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.
This now forms DPDs proof of delivery process for all deliveries until further notice.
Are deliveries still running on time?
Agreed mainland UK deliveries will normally be made within 5 - 7 working days of us receiving your order and receiving payment for the item(s) and delivery and insurance, if requested. Working days are defined as Monday to Friday excluding public and bank holidays.
For our full delivery information please click here.
Where is my order?
We aim to deliver all orders to mainland UK within 5 - 7 woking days. Orders for overseas delivery may take longer. For our full delivery information please click here.
On despatch of your order you will receive an email containing a link that allows you to track its progress.
What happens if I’m not in when delivery is attempted?
Most orders require a signature upon delivery. If you're not in, your order will be left with a neighbour or held at your local post or delivery office. A card will be left to let you know that an attempt to deliver has been made.
Can I send my order to multiple addresses?
We don't offer the ability to select multiple delivery addresses in one order. A separate order will need to be placed for each delivery address.
Returns
I am self-isolating – how do I return an order?
Our returns policy is 14 days, if you are unable to make the reurn within this window please contact our customer services team to ensure you can still get a full-refund or exchange.
Please do still contact our customer services team on sales@atiqueonline.co.uk if your item has arrived damaged or faulty, our Customer Services team are now working from home, but are able to answer and help with all issues and queries.
For our full returns policy please click here.
Order Amendments
Can I cancel my order?
Order Cancellation - Non-Personalised Items
We are unable to cancel orders once the order has been confirmed.
Order Cancellation - Personalised Items
All personalised orders are considered final at the point of order placement. As such, please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items.
Can I change my delivery address?
We are unable to change the delivery address for an order once the order has been confirmed. As such, please ensure that you take extra care when entering names and addresses.
Can I add/remove items from an order?
Unfortunately, we are unable to add items to or remove items from an order once it has been confirmed.
Alternative Payment Options
Can I pay by cheque?
We are currently unable to accept payment via cheque.
Can I pay by telephone?
Yes. Please contact us and place your order with a member of our Customer Service Team.
Can I purchase Gift Vouchers online?
Please click here if you wish to purchase an Online Gift Voucher. Online Gift Vouchers can only be redeemed online at atiqueonline.com.
Currently, Online Gift Vouchers can only be purchased and redeemed in £ Sterling.
Placing An Order
Which browser works best with your website?
We recommend using the latest version Google Chrome, Safari, Mozilla Firefox or Microsoft Internet Explorer when using our website, as some functionality may not work with older browsers.
How secure are my details?
We are committed to protecting any personal information you provide.
For more information on how we use your data, please see our Privacy Policy.
How do I customise/personalise an item?
Visit the Personalised Section of our website to see our full range of personalised items and to place an order online.
All personalised orders are considered final at the point of order placement. Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements.
Shopping With Us
Cookies
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Privacy Policy
For more information about our privacy policy please click here.
Terms & Conditions
Please click here to see a full list of our Terms & Conditions.